Cookie Policy
Last updated: April 7, 2026
What are cookies
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to the site owners.
We use cookies and similar technologies (such as local storage) to operate our platform, keep your session secure, and understand how our services are used. This policy explains what cookies we use, why we use them, and how you can manage them.
Essential cookies
These cookies are necessary for our platform to function. Without them, core features like authentication, security, and navigation would not work. Essential cookies cannot be disabled.
Session cookie
Maintains your authenticated session so you stay logged in as you navigate between pages.
Duration: Session (deleted when you close your browser)
Authentication token
Verifies your identity after login and secures access to your account and health records.
Duration: 7 days
CSRF protection
Prevents cross-site request forgery attacks by validating that form submissions originate from our platform.
Duration: Session
Cookie consent
Remembers your cookie preferences so you are not asked to consent on every visit.
Duration: 12 months
Analytics cookies
These cookies help us understand how visitors interact with our platform. All analytics data is collected internally and is not shared with third-party analytics providers.
Funnel analytics
Tracks your progress through the health assessment and booking flow so we can identify where users encounter friction and improve the experience.
Duration: 30 days
Page view tracking
Records which pages you visit and how long you spend on them to help us understand which content is most useful.
Duration: 30 days
A/B testing cookies
We run experiments to test different versions of pages and features to improve our services. These cookies ensure you see a consistent experience throughout your visit.
Variant assignment
Assigns you to a specific version of a page or feature so we can compare performance across variants and improve our services.
Duration: 90 days
Marketing cookies
We do not currently use marketing or retargeting cookies. In the future, we may implement tracking pixels from Meta (Facebook) and Google Ads to measure the effectiveness of our advertising campaigns.
If and when we introduce marketing cookies, we will update this policy and obtain your consent before placing them on your device. You will always have the ability to opt out.
Third-party cookies
Some features of our platform rely on services provided by third parties. These services may set their own cookies, which are governed by their respective privacy policies.
Stripe
Processes payments securely and detects fraudulent transactions. These cookies are set by Stripe when you interact with the payment form.
Duration: Varies (set by Stripe)
Cal.com
Powers our appointment booking widget. These cookies manage scheduling state and availability display.
Duration: Varies (set by Cal.com)
How to manage cookies
Most web browsers allow you to control cookies through their settings. You can typically:
- View and delete cookies that have already been set
- Block cookies from specific or all websites
- Set your browser to notify you when a cookie is being placed
- Browse in private or incognito mode, which limits cookie storage
Please note that disabling essential cookies may prevent you from using core features of our platform, including logging in and completing health assessments.
For more information on managing cookies in your specific browser, visit your browser's help documentation or allaboutcookies.org.
Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for operational, legal, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact us
If you have questions about our use of cookies, contact us at:
Sphere Health Inc.
Email: privacy@spherehealth.com
For more details on how we handle your personal data, please see our Privacy Policy.