FAQ
Frequently Asked Questions
Find answers to common questions about SPHERE HEALTH, our services, and how we protect your privacy.
How does SPHERE HEALTH work?
SPHERE HEALTH is a virtual, cash-pay platform that connects you with a board-certified physician. You complete a clinical assessment, complete the baseline lab work, and a physician provides you with a plan tailored to you, with ongoing monthly follow-up cadence.
Who provides my care?
Your care is delivered by board-certified OB-GYN and obesity medicine physicians who specialize in women's hormonal health and metabolic care. SPHERE HEALTH does not rely on nurse practitioners or physician assistants for clinical care.
Is everything done online?
Most of your care happens online, on your schedule. Any lab work is handled through a network of local draw sites, with at-home collection available on eligible plans.
Am I eligible to use SPHERE HEALTH?
SPHERE HEALTH serves adult women 18 and older.
Where is SPHERE HEALTH available?
SPHERE HEALTH is available to patients in 48 states and the District of Columbia, everywhere in the U.S. except Rhode Island and Hawaii. SPHERE HEALTH is not available to patients outside of the United States.
What happens if I move to a different state?
Tell your physician if you move and your program will continue in your new state and adjust your care if anything needs to change.
Can I use SPHERE HEALTH while traveling in another state?
Your care is based on the state you are physically located in at the time of your visit. If you are temporarily somewhere else, let us know so we can confirm what we are able to provide while you are there.
Is care available outside the United States?
No. SPHERE HEALTH serves patients located in the United States. We are not currently providing care to patients outside the United States.
What does SPHERE HEALTH cost, and what is included?
SPHERE HEALTH offers membership plans with clear, transparent pricing. Your membership covers your clinical care, labs, and access to the platform. Medications are either sent to a retail pharmacy near you or billed separately and shown to you before you are charged, so there are no surprise costs.
Can I use insurance?
SPHERE HEALTH is a cash-based platform. Pricing is transparent, so you always know what you're paying for. We do not accept insurance.
How do prescriptions work?
When a physician determines medication is appropriate, FDA-approved branded GLP-1s and certain compounded specialty medication prescriptions are sent to a partner pharmacy for fulfillment and delivery to you. Retail pharmacy prescriptions are sent to your choice of local pharmacy near you. A physician reviews your history and discusses options with you. Medications are billed separately and presented to you clearly before you would be charged.
How do I cancel or change my plan?
You can change or cancel your membership at any time from your account settings on the portal or inside your app. Your plan terms, including renewal, are shown to you before you enroll. Please review our Terms of Use for detailed information.
Is my health information private?
Protecting your health information is a priority, including sensitive reproductive and hormonal health data. See our Privacy Notice for the full details of how your information is handled.
How is my reproductive and hormonal health data protected?
We treat reproductive and hormonal health information as especially sensitive. Our Privacy Notice explains what we collect, how it is used, the choices you have, and the protections that apply to your data.
What if I have a medical emergency?
SPHERE HEALTH is not for medical emergencies. If you are experiencing an emergency, call 911 or go to the nearest emergency room. For urgent but non-emergency concerns, contact a local provider.
How do I get started?
Take the clinical assessment and create your account. From there, a physician reviews your information, orders your baseline labs, and builds your care.
What is Rosalyn?
Rosalyn is the clinical intelligence layer inside SPHERE HEALTH. It is software that uses artificial intelligence to help your physician review your information, including your assessment answers, health history, lab results and any documents you upload. It organizes that information and prepares suggestions for your physician to review. Rosalyn is not a person and not a physician.
Does Rosalyn diagnose me or decide my treatment?
No. Every clinical decision is made by your physician. Your physician reviews everything Rosalyn prepares and can agree with it, change it or set it aside entirely. Nothing becomes part of your care plan until your physician has reviewed and approved it.
Who is Rosalyn named after?
Dr. Rosalyn Yalow (1921 to 2011), an American medical physicist. In the 1950s, she and her colleague Dr. Solomon Berson developed radioimmunoassay, a technique that made it possible to measure tiny amounts of hormones, such as insulin, in a blood sample. Her work laid the groundwork for how hormones are measured today. In 1977, she received the Nobel Prize in Physiology or Medicine, the second woman ever to receive it. She chose not to patent her discovery so that laboratories everywhere could use it. Much of women's hormonal health starts with a measurement, and Dr. Yalow is a big reason that measurement is possible. We named Rosalyn in her honor.
Check at-home draw availability
At-home blood draws are available in many areas, but not everywhere. Enter your ZIP code to see if your area is covered.
Still have questions?
Orbit (our chatbot) and our Care Navigators are here to help. Reach out and we will get back to you within 24 hours.
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